jlking Privacy Policy

Last Updated: October 9, 2026
Effective Date: Immediately upon account creation or continued platform use.

1. Introduction

jlking ("we," "us," "our," or the "Platform") is committed to protecting the privacy and personal data of all users of the jlking online gaming platform, including Filipino players located across the Philippines. This Privacy Policy ("Policy") describes how jlking collects, processes, stores, uses, and discloses personal information in connection with your access to and use of the Platform, including our website, mobile experience, games, payment systems, and customer support services.

This Policy is issued in accordance with applicable data privacy laws and the regulatory requirements of the Philippine Amusement and Gaming Corporation (PAGCOR). It should be read together with jlking's Terms and Conditions and Responsible Gaming Policy.

If you have any questions about how jlking handles your personal data, please contact our support team through the details in Section 14 of this Policy.

2. Personal Data We Collect

jlking collects the following categories of personal data from users of the Platform:

2.1 Identity Data

• Full legal name as it appears on a government-issued identification document;
• Date of birth;
• Gender (where provided);
• Nationality and country of residence;
• Government-issued identification number (e.g., Philippine passport, driver's license, UMID, or other accepted ID).

2.2 Contact Data

• Email address;
• Mobile phone number (Philippines-registered);
• Residential address including city, province, and postal code.

2.3 Financial Data

• Payment method details (e.g., GCash account number, Maya account, bank account details for BPI, BDO, Metrobank, UnionBank, or other Philippine banks);
• Transaction history including deposits, withdrawals, and bonuses;
• Account balance and wagering records.

2.4 Technical and Usage Data

• IP address and approximate geolocation;
• Device type, operating system, and browser information;
• Login timestamps and session duration;
• Game activity logs, betting history, and preferences;
• Cookies and similar tracking data (see Section 7).

2.5 Communications Data

• Records of your communications with jlking support, including live chat transcripts, email correspondence, and support ticket contents;
• Feedback, survey responses, and voluntary information you provide.

3. How We Collect Your Data

jlking collects personal data through the following means:

Source	Data Collected
Account Registration	Identity data, contact data, date of birth, credentials
Identity Verification (KYC)	ID document scans, proof of address, payment method verification
Deposits & Withdrawals	Financial data, transaction records, payment method details
Platform Usage	Game activity, login history, session data, IP address, device info
Customer Support	Communications, complaint records, support history
Cookies & Analytics	Browsing behavior, preferences, session identifiers
Third-Party Services	Payment processor confirmations, fraud detection signals

4. How We Use Your Data

jlking uses the personal data we collect for the following specific purposes:

• Account management: To create, maintain, and administer your jlking account, including authentication and account security;
• Identity verification: To verify your age (21+ requirement), identity, and payment methods in accordance with regulatory requirements;
• Payment processing: To process deposits, withdrawals, and bonus payments through GCash, Maya, bank transfers, and other supported methods;
• Gaming services: To provide access to jlking's games, personalize your gaming experience, and maintain accurate gaming records;
• Legal and regulatory compliance: To comply with PAGCOR requirements, anti-money laundering (AML) obligations, and any other applicable Philippine law;
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, account compromise, and misuse of the Platform;
• Customer support: To respond to your queries, resolve complaints, and provide assistance with your account or gaming activity;
• Responsible gaming: To monitor gaming behavior for signs of problematic play and administer responsible gaming tools such as deposit limits and self-exclusion;
• Marketing communications: To send promotional offers, bonus notifications, and platform updates, where you have consented to receive such communications;
• Platform improvement: To analyze usage patterns, resolve technical issues, and improve the jlking platform experience.

5. Legal Basis for Processing

jlking processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfill our obligations under the Terms and Conditions you accepted when registering your account — including providing games, processing payments, and managing your account;
• Legal obligation: Processing required to comply with applicable laws, including PAGCOR regulations, anti-money laundering legislation, and age verification requirements;
• Legitimate interests: Processing necessary for jlking's legitimate business interests, such as fraud prevention, security monitoring, platform improvement, and responsible gaming oversight, provided these interests are not overridden by your privacy rights;
• Consent: Processing based on your explicit, freely given consent — for example, for marketing communications or optional data collection activities. You may withdraw consent at any time without affecting the lawfulness of processing that occurred before withdrawal.

6. Sharing Your Data

jlking does not sell, rent, or trade your personal data to third parties for their own independent marketing or commercial purposes. We may share your personal data in the following limited circumstances:

6.1 Service Providers

We engage trusted third-party service providers to support the operation of the Platform, including payment processors (such as GCash/GXchange, Maya/Paymaya Philippines Inc., and Philippine banking partners), identity verification providers, fraud detection services, customer support tools, and cloud infrastructure providers. These providers process your data only as directed by jlking and are bound by strict data processing agreements.

6.2 Regulatory and Legal Disclosure

jlking may disclose personal data to PAGCOR, law enforcement agencies, courts, or other regulatory bodies where required by law, court order, or regulatory demand. This includes mandatory reporting under anti-money laundering legislation and the investigation of fraud or criminal activity.

6.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or other corporate restructuring event involving jlking, your personal data may be transferred to the relevant successor entity. You will be notified of any such transfer in advance where required by law.

6.4 With Your Consent

We may share your data with third parties in any other circumstance where you have provided explicit, prior consent to such sharing. Such consent may be withdrawn at any time, though this will not affect any processing already completed.

7. Cookies and Tracking Technologies

jlking uses cookies and similar tracking technologies on our Platform to enhance your experience, maintain session security, analyze usage, and deliver relevant content. The types of cookies we use include:

• Strictly necessary cookies: Required for the Platform to function correctly — for example, to maintain your login session and remember your preferences. These cannot be disabled without impacting platform functionality;
• Analytical/performance cookies: Used to collect anonymized information about how users interact with the Platform, allowing us to identify technical issues and improve performance;
• Functional cookies: Used to remember your preferences such as language settings, game filters, and display options;
• Security cookies: Used to detect and prevent fraudulent activity, bot traffic, and other security threats.

You may control cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the jlking Platform. jlking does not use cookies to serve third-party advertising or share browsing data with advertising networks.

8. Data Retention

jlking retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, as described in this Policy, unless a longer retention period is required or permitted by law.

In practice, this means:

• Account data is retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with anti-money laundering record-keeping requirements;
• Financial transaction records are retained for a minimum of five (5) years from the date of the transaction;
• Identity verification documents are retained for the period required by applicable law and regulatory guidance;
• Communication records (support tickets, chat transcripts) are retained for up to three (3) years;
• Marketing consent records are retained until you withdraw consent and for a reasonable period thereafter to evidence your consent history.

When personal data is no longer required, jlking will securely delete or anonymize it in accordance with our internal data management procedures.

9. Data Security

jlking implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit Transport Layer Security (TLS/SSL) encryption for all data transmitted between your device and jlking servers;
• Encryption of sensitive data at rest, including payment information and identity documents;
• Role-based access controls limiting internal access to personal data to authorized personnel with a documented need;
• Regular penetration testing, vulnerability scanning, and security audits;
• Multi-factor authentication requirements for staff accessing systems containing personal data;
• Incident response procedures for detecting, investigating, and responding to data security events.

10. Your Privacy Rights

As a player on the jlking platform, you have the following rights with respect to your personal data:

To exercise any of these rights, contact jlking's support team through the details in Section 14. We will respond to verifiable requests within thirty (30) days. In complex cases, this period may be extended by a further sixty (60) days with prior notice. Please note that certain rights are subject to legal limitations — for example, we cannot delete data that we are legally required to retain for AML compliance.

11. Children and Minors

The jlking platform is strictly for adults aged 21 years and older, in accordance with Philippine law and PAGCOR regulations. jlking does not knowingly collect personal data from persons under the age of 21.

If jlking becomes aware that an account has been created by or personal data collected from a person under the age of 21, we will immediately suspend the account, void any associated transactions and balances, and delete the personal data in accordance with our retention obligations. Identity verification is conducted at registration specifically to enforce this age requirement.

If you believe a minor has registered on jlking, please contact our support team immediately so we can take appropriate action.

12. International Data Transfers

jlking primarily stores and processes personal data within secure facilities. Where we engage third-party service providers — such as cloud infrastructure providers, payment processors, or identity verification services — that process data outside the Philippines, we ensure that appropriate safeguards are in place to protect the security and integrity of your personal data. These safeguards may include contractual data processing agreements, standard contractual clauses, or transfers to entities operating under comparable data protection standards.

By using the jlking platform, you acknowledge that your personal data may be transferred to and processed in countries other than the Philippines, subject to the safeguards described above.

13. Changes to This Policy

jlking reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When we make material changes to this Policy, we will notify registered players via email or a prominent notice on the Platform at least seven (7) days before the changes take effect.

Your continued use of the jlking platform after any changes take effect constitutes your acknowledgment of the revised Policy. We encourage you to review this page periodically. The "Last Updated" date at the top of this document indicates when the most recent changes were made.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or jlking's handling of your personal data, please reach out through the following channels:

• Support Page: jlking Support
• Email: [email protected]

Our support team is available 24 hours a day, 7 days a week. Formal privacy requests submitted in writing will be acknowledged within five (5) business days and resolved within thirty (30) days unless the matter requires extended review, in which case we will notify you accordingly.